YOU Skincare

This Payment Policy (“Policy”) governs the payment methods, transaction processing, and related terms applicable to purchases made on www.youskincare.in (“Website”).
This Policy should be read in conjunction with our Terms & Conditions, Shipping Policy, and Return & Refund Policy. In the event of any inconsistency, the Terms & Conditions shall prevail.

By placing an order on the Website, you agree to be bound by this Policy.

1. ACCEPTED PAYMENT METHODS

YOU Skincare currently accepts the following modes of payment:

1.1 Prepaid Orders

Customers may make prepaid payments using:

• Credit Cards and Debit Cards (Visa, MasterCard, American Express)
  
• UPI
  
• Net Banking
  
• Digital Wallets (as available at checkout)
  

1.2 Cash on Delivery (COD)

Cash on Delivery may be available for select pin codes and order values, subject to serviceability checks, risk assessment, and internal policies.

YOU Skincare reserves the absolute right to enable, disable, or withdraw COD as a payment option for any order, user, location, or time without prior notice.

2. CARD PAYMENT DETAILS

For card-based transactions, customers may be required to provide the following information:

YOU Skincare does not store, process, or retain any card, UPI, or banking details. All payment information is handled directly by authorized payment gateways using secure encryption.

3. PAYMENT SECURITY

All transactions on the Website are protected using industry-standard security measures.
YOU Skincare ensures that:

• Payment data is transmitted via secure encrypted channels
  
• Transactions are processed only through RBI-compliant payment service providers
  
• Sensitive financial information remains confidential at all times 

4. PAYMENT CONFIRMATION & FAILED TRANSACTIONS

4.1 Successful Transactions

Upon successful payment, customers will receive:

• On-screen order confirmation
  
• Email and/or SMS confirmation on the registered contact details
  

4.2 Amount Debited but No Confirmation

In case the payment amount is debited but no order confirmation is received, customers must contact us within 48 hours and provide the following details:

• Transaction Reference Number
  
• Registered Email ID and Phone Number
  
• Date and Time of Transaction
  

Email: Support@youskincare.in

Resolution timelines will depend on confirmation received from the payment gateway or banking partner.

5. PAYMENT GATEWAY & THIRD-PARTY PROVIDERS

YOU Skincare currently uses Razorpay Software Private Limited and/or other RBI-authorized payment service providers to process transactions on the Website.

During checkout, customers may be redirected to Razorpay’s secure platform or affiliated banking networks to complete the payment. These platforms are operated independently and are not owned or controlled by YOU Skincare.

YOU Skincare shall not be responsible for:

• Errors, delays, or transaction failures arising from third-party payment platforms

• Data practices, security measures, or technical issues of external websites or banking networks

YOU Skincare does not store, process, or retain any card, UPI, or banking information. All payment data is handled in accordance with applicable RBI regulations and PCI-DSS standards.

For further details on third-party services and liabilities, please refer to our Terms & Conditions.

6. CASH ON DELIVERY (COD) — REFUSAL, RTO & RECOVERY

6.1 COD Order Acceptance

COD orders are accepted on the basis of:

• Pin code serviceability
  
• Customer order history
  
• Fraud risk assessment
  
• Logistics partner approval
  

Acceptance of a COD order does not guarantee delivery.

6.2 COD Refusal at Delivery

If a customer refuses or fails to accept a COD order at the time of delivery, the order shall be marked as RTO (Return to Origin).

In such cases:

• YOU Skincare reserves the right to block or restrict COD access for the customer on future orders
  
• Repeated refusals may result in permanent suspension of COD eligibility

6.3 RTO Charges & Recovery

For COD orders returned due to refusal, non-availability, incorrect address, or customer inaction:

These charges are non-refundable.

7. PRICING, TAXES & FINAL AMOUNT

• All prices are displayed in Indian Rupees (INR)
  
• Applicable GST and statutory taxes are charged as per Indian law
  
• The final payable amount is displayed at checkout before order confirmation
  

YOU Skincare reserves the right to correct pricing errors or cancel orders arising from technical or typographical inaccuracies, as detailed in the Terms & Conditions.

8. RIGHT TO CANCEL OR REJECT TRANSACTIONS

YOU Skincare reserves the right to:

• Cancel or refuse any transaction suspected of fraud, misuse, or policy violation
  
• Request additional verification before processing orders
  
• Suspend or terminate payment options for specific users or locations
  

Refunds, where applicable, shall be processed strictly in accordance with the Return & Refund Policy.

9. POLICY UPDATES

This Payment Policy may be revised from time to time.
Changes shall be effective immediately upon publication on the Website and shall be deemed accepted by continued use of the Website.

10. CONTACT INFORMATION

For payment-related assistance, please contact:

Email: Support@youskincare.in
Registered Office:
YOU Beauty & Wellness Pvt. Ltd.
SCO 63-64, Cabin No. 5, Sector 17C,
Chandigarh – 160017, India