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Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
You can request changes or cancellation only if the order has not been processed or shipped yet. During sale periods, processing may be faster, so please reach out as soon as possible.
Each product has a best-before date and usage instructions on the label/outer box. For best experience, follow the usage and storage directions mentioned on the packaging.
Sale products are stored and shipped under the same quality and hygiene standards as all regular orders. We dispatch sealed, quality-checked products as per our standard process.
Yes, unless a product has a purchase limit mentioned on the product page or at checkout. Availability may vary during sale periods.
Shipping may take slightly longer during high-volume sale periods depending on courier movement and delivery location. Your tracking updates will reflect the latest status.
Sale offers may vary by location and shipping destination. If applicable, the final terms are shown at checkout for your address.
Estimated delivery timelines are shown at checkout and shared again in your order confirmation. Delivery depends on your location and courier movement.
Delivery timelines vary by location. Once shipped, you can follow real-time updates using the tracking link shared with your order.
The delivery estimate shown during checkout is the same estimate repeated in your order confirmation for clarity and transparency.
If your order has not been shipped, you may request cancellation. Once dispatched, cancellation may not be possible. Please contact support for assistance.
Your invoice is typically shared on email after the order is confirmed/processed. If you need help, our support team can assist.
You can request cancellation before the order is processed or shipped. Once dispatched, cancellation may not be possible. Please contact support quickly for help.
Our return and refund process is explained on our Returns & Refund Policy page. Please refer to it for eligibility, timelines, and steps.
Please contact support with your order ID and clear photos of the outer box and product as soon as possible. Our team will guide you as per our policy.
Choose based on your primary skin goal—hydration, glow, correction, or repair. If your concerns change often, you can rotate based on what your skin needs.
Our capsule creams are formulated to be gentle and non-comedogenic when used as directed. Because every skin is different, we recommend a patch test before regular use.
Results vary by skin type and concern. Many users notice improved hydration and comfort early, while visible changes in tone/texture may take a few weeks with consistent use.
Yes. You may use a capsule cream once or twice daily depending on your routine and skin comfort.
No. You don't need to layer them all at once. Use one capsule cream per application and rotate based on time of day or your current skin need.
Store in a cool, dry place away from direct sunlight. Always close the cap tightly after use.
No. You can place an order as a guest. Creating an account helps with faster tracking and managing your details.
Currently, orders are processed in Indian Rupees (INR).
Available payment options are shown at checkout and may vary based on your location and order value.
You can reach us through the Contact page on our website. Please share your order ID for faster help.
You can view all policy pages in the website footer (Shipping, Returns & Refunds, Terms & Conditions, Privacy Policy).
