This Privacy Policy explains how YOU Skincare (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website www.youskincare.in or engage with us.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
a) Personal Information
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
b) Payment and Transaction Information
We collect payment details during purchases but do not store card numbers. Payments are securely processed via Razorpay or Cashfree.
c) Order & Usage Data
- Order history, shipping info
- Feedback and customer service interactions
- Participation in promotions or contests
d) Device and Technical Information
- IP address
- Browser and device info
- Pages visited and usage patterns
2. How We Use Your Information
- To process and ship orders
- To send order confirmations and updates
- To respond to support requests
- To improve our website and service
- To send promotional content (if opted in)
- To prevent fraud and comply with law
3. Marketing and Communication
a) Emails
With your permission, we send newsletters, offers, product updates, and surveys. You can unsubscribe anytime or email us.
b) SMS and Text Messaging
You may receive order-related or promotional messages. Reply STOP or email us to opt out.
c) Phone Calls
You may get calls for product or service updates. Notify us if you prefer not to receive them.
d) Transactional Communication
Essential updates like order status will be sent regardless of your marketing preferences.
4. Cookies and Tracking
We use cookies to store preferences, analyze traffic, and personalize your experience. You may disable cookies in your browser settings.
5. Information Sharing
We do not sell or rent your data. We only share information with:
- Logistics/shipping providers
- Payment gateways like Razorpay or Cashfree
- Customer support and analytics tools
We may also disclose data when required by law or to protect users and the business.
6. Data Security
We use SSL, secure servers, and internal controls to protect your information. No online method is 100% secure, but we take all reasonable precautions.
7. Data Retention
We retain personal data only as long as needed for our services and legal compliance. Then it is securely deleted or anonymized.
8. Your Rights
- Access or update your data
- Request deletion
- Withdraw marketing consent
- Lodge a complaint
Email us at founders@youskincare.in
9. Children’s Privacy
We do not knowingly collect data from anyone under 18. If discovered, it will be deleted immediately.
10. International Transfers
Currently, we serve only in India. If we expand, international data transfers will follow applicable data protection regulations.
11. Policy Updates
We may update this policy at any time. Changes take effect immediately when posted. Please check this page regularly.
12. Contact Us
Email: founders@youskincare.in
Subject: Privacy Policy Concern